/* Shared UI foundations. App styles contain layout and feature-specific rules. */
@font-face { font-family:Fellix;src:url("brand/fellix-uprights.woff2") format("woff2");font-weight:100 900;font-style:normal;font-display:swap; }
:root {
  --ui-font:Fellix,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;
  --ui-ink:#252525;--ui-muted:#62677b;--ui-line:#dfe3ef;
  --ui-surface:#fff;--ui-background:#f7f8fc;--ui-primary:#465aff;
  --ui-primary-hover:#3547db;--ui-subtle:#eff5ff;--ui-nav:#19234b;
  --ui-link:#0249b0;--ui-purple:#7d46f5;--ui-lilac:#eef;--ui-border-strong:#b8c1d7;
  --ui-hover:#f0f3fc;--ui-gradient:linear-gradient(115deg,#405adb 0%,#465aff 45%,#7d46f5 100%);
  --ui-nav-text:#d3daf2;--ui-nav-muted:#abb8df;--ui-nav-hover:#293764;--ui-nav-selected:#344787;--ui-nav-line:#3c4c79;
  --ui-focus:#7d46f5;--ui-radius:8px;--ui-radius-panel:8px;
  --ui-space-1:4px;--ui-space-2:8px;--ui-space-3:12px;--ui-space-4:16px;--ui-space-6:24px;
  --ui-control-height:40px;--ui-control-padding:8px 14px;--ui-control-font:13px;
  --ui-field-padding:9px 12px;--ui-field-font:14px;--ui-badge-font:11px;
  /* Compatibility aliases keep existing feature styles on the same palette. */
  --ink:var(--ui-ink);--muted:var(--ui-muted);--line:var(--ui-line);
  --paper:var(--ui-surface);--white:var(--ui-surface);--bg:var(--ui-background);--pale:var(--ui-background);
  --accent:var(--ui-link);--green:var(--ui-link);--nav:var(--ui-nav);--light:var(--ui-subtle);--amber:#a47322;
}
.ui-compact { --ui-control-height:38px;--ui-control-padding:7px 12px;--ui-field-padding:8px 10px;--ui-field-font:13px;--ui-badge-font:10px; }
* { box-sizing:border-box; }
button,input,select,textarea { font:inherit; }
button,.button {
  display:inline-flex;align-items:center;justify-content:center;gap:6px;
  min-height:var(--ui-control-height);padding:var(--ui-control-padding);
  border:1px solid var(--ui-border-strong);border-radius:var(--ui-radius);background:var(--ui-surface);
  color:var(--ui-ink);font-size:var(--ui-control-font);font-weight:600;line-height:1.5;
  cursor:pointer;text-decoration:none;text-align:center;
}
button:hover,.button:hover { background:var(--ui-hover);border-color:var(--ui-primary);text-decoration:none; }
button.primary,.button.primary { background:var(--ui-primary);border-color:var(--ui-primary);color:#fff; }
button.primary:hover,.button.primary:hover { background:var(--ui-primary-hover); }
button:disabled,.button[aria-disabled=true] { opacity:.55;cursor:not-allowed; }
[aria-busy=true] button:disabled { cursor:wait; }
:is(a,button,input,select,textarea,summary):focus-visible { outline:2px solid var(--ui-focus);outline-offset:3px; }
input,select,textarea { border:1px solid var(--ui-border-strong);border-radius:var(--ui-radius);background:var(--ui-surface);color:var(--ui-ink);padding:var(--ui-field-padding);font-size:var(--ui-field-font);min-width:0;max-width:100%; }
textarea { resize:vertical;line-height:1.7; }
input:disabled,select:disabled,textarea:disabled { background:var(--ui-background);color:var(--ui-muted); }
input[aria-invalid=true],select[aria-invalid=true],textarea[aria-invalid=true] { border-color:#a72c2c; }
/* Keep native control semantics, with consistent geometry in both applications. */
input:not([type=checkbox]):not([type=radio]):not([type=file]):not([type=hidden]),select { min-height:var(--ui-control-height);line-height:1.5; }
select:not([multiple]):not([size]) { appearance:none;-webkit-appearance:none;background-image:url("chevron-down.svg");background-repeat:no-repeat;background-position:right 12px center;background-size:16px 16px;padding-right:38px;cursor:pointer;text-overflow:ellipsis; }
input::placeholder,textarea::placeholder { color:var(--ui-muted);opacity:.8; }
:is(input,select,textarea):not(:disabled):hover { border-color:#8794b4; }
:is(input,select,textarea):focus-visible { border-color:var(--ui-primary); }
input:is([type=checkbox],[type=radio]) { width:16px;height:16px;min-height:0;padding:0;margin:0;flex-shrink:0;accent-color:var(--ui-primary); }
select:disabled { cursor:not-allowed; }
fieldset { min-width:0;border-radius:var(--ui-radius); }
legend { padding:0 6px; }
@media(forced-colors:active) { select:not([multiple]):not([size]) { appearance:auto;background-image:none;padding-right:12px; } }
@media(max-width:600px) {
  :root,.ui-compact { --ui-control-height:44px;--ui-field-font:16px; }
  input:not([type=checkbox]):not([type=radio]):not([type=file]),select,textarea { font-size:16px; }
}
.badge { display:inline-flex;align-items:center;align-self:start;justify-self:start;padding:3px 8px;border-radius:4px;font-size:var(--ui-badge-font);font-weight:600;line-height:1.5;white-space:nowrap;background:var(--ui-hover);color:var(--ui-muted); }
.badge.open,.badge.received { background:#eaf2f9;color:#30678e; }
.badge.in_progress,.badge.progress,.badge.monitoring { background:#e0edf8;color:#265071; }
.badge.waiting,.badge.maintenance { background:#fff0cd;color:#725300; }
.badge.resolved,.badge.sent { background:#e1efdc;color:#2f5b25; }
.badge.closed { background:var(--ui-hover);color:var(--ui-muted); }
.badge.failed,.badge.outage { background:#fce3df;color:#872d21; }
.alert { padding:var(--ui-alert-padding,14px var(--ui-space-4));border:1px solid #e1c285;border-radius:var(--ui-radius);margin-bottom:var(--ui-alert-margin,20px);line-height:var(--ui-alert-line-height,inherit);font-size:13px;background:#fff3d8;color:#725300; }
.alert.success { background:#e5f1e6;border-color:#cddfcf;color:#436b48; }
.alert.error { background:#fff0ed;border-color:#d9b0a7;color:#81271c; }
.alert.info { background:#eaf2f9;border-color:#cbdde9;color:#30678e; }
:is(.empty,.empty-state) { text-align:center;padding:var(--ui-empty-padding,44px var(--ui-space-6));color:var(--ui-muted);background:var(--ui-surface);border:1px solid var(--ui-line);border-radius:var(--ui-radius-panel); }
:is(.empty,.empty-state) :is(h2,h3) { font-size:18px;color:var(--ui-ink);margin:0 0 8px; }
:is(.empty,.empty-state) p { font-size:13px;margin:0 0 16px; }
:is(.empty,.empty-state) > a { display:inline-flex;margin-top:12px; }
/* Route tabs use normal link keyboard behavior; composer tabs retain their arrow-key controller. */
:is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) { display:flex;align-items:center;gap:22px;border-bottom:1px solid var(--ui-line);overflow-x:auto; }
:is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) > :is(a,button) { display:flex;align-items:center;gap:8px;flex-shrink:0;padding:12px 0;border:0;border-bottom:2px solid transparent;border-radius:0;background:transparent;color:var(--ui-muted);font-size:13px;font-weight:550;white-space:nowrap;text-decoration:none; }
:is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) > :is(a,button):hover { color:var(--ui-primary);background:transparent; }
:is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) > :is(.current,[aria-current=page],[aria-selected=true]) { color:var(--ui-primary);border-bottom-color:var(--ui-primary);font-weight:600; }
:is(.queue-tabs,.ticket-view-tabs,.profile-case-tabs) :is(b,a>span) { padding:1px 6px;border-radius:3px;background:var(--ui-hover);color:var(--ui-muted);font-size:10px;font-weight:500; }
.queue-tabs,.ticket-view-tabs { margin-bottom:18px; }
.profile-case-tabs { padding:0 17px; }
.composer-tabs { padding:0 12px;gap:16px;background:var(--ui-background); }
.ui-compact :is(.queue-tabs,.ticket-view-tabs,.profile-case-tabs,.composer-tabs) > :is(a,button) { font-size:12px; }
:is(.pagination,.table-footer) { display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:var(--ui-pagination-gap,var(--ui-space-4));padding:var(--ui-pagination-padding,15px 2px);margin-top:var(--ui-pagination-margin,0);color:var(--ui-muted);font-size:12px; }
:is(.pagination,.table-footer) > span:first-child { margin-right:auto; }
.table-footer > div { display:flex;align-items:center;flex-wrap:wrap;gap:16px; }
.pagination { margin-top:var(--ui-pagination-margin,20px); }
@media(max-width:760px) { :is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) { gap:16px; } :is(.pagination,.table-footer) { gap:var(--ui-pagination-gap,12px); }.table-footer>div { gap:12px; } }
.sr-only { position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0; }
.ui-icon { display:inline-block;width:18px;height:18px;flex:0 0 18px;vertical-align:middle;pointer-events:none; }
.avatar,.mini-avatar { display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:32px;height:32px;border:1px solid var(--ui-line);border-radius:50%;background:var(--ui-lilac);color:var(--ui-link);font-size:12px;font-weight:600; }
.mini-avatar { width:20px;height:20px;font-size:9px; }
.status-dot { display:inline-block;width:6px;height:6px;background:#91b891;border-radius:50%;margin-right:6px;vertical-align:middle; }
.brand-symbol { display:block;flex:0 0 36px;width:36px;height:36px;object-fit:contain; }
.ui-brand { display:flex;align-items:center;gap:10px;color:#fff;font:600 19px/1.3 var(--ui-font);letter-spacing:-.4px;text-decoration:none; }
.ui-brand:hover { color:#fff;text-decoration:none; }
.ui-brand small { display:block;color:var(--ui-nav-muted);font-size:9px;font-weight:500;letter-spacing:1.5px;margin-top:6px; }
.brand-parent { display:block;width:145px;height:auto; }
.brand-parent-wrap { display:flex;justify-content:center;margin-top:28px; }

.attachment-quarantine { display: grid; gap: 4px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 8px; }
.attachment-quarantine small { color: var(--muted); font-size: 12px; }

/* Shared, keyboard-accessible attachment picker. Native input remains the control. */
.file-picker { min-width:0;display:flex;flex-direction:column;gap:8px; }
.file-picker-heading { font-size:12px;font-weight:600;color:var(--ui-ink); }
.file-picker-control { position:relative;display:block;align-self:flex-start;max-width:100%;margin:0; }
.file-picker-button { display:none;align-items:center;gap:8px;min-height:40px;padding:9px 14px;border:1px dashed var(--ui-border-strong);border-radius:var(--ui-radius);background:var(--ui-subtle);color:var(--ui-link);font-size:13px;font-weight:600; }
.file-picker-ready .file-picker-button { display:flex; }
.file-picker-ready .file-picker-control input[type=file] { position:absolute;inset:0;width:100%;height:100%;margin:0;padding:0;opacity:0;cursor:pointer; }
.file-picker-control:hover .file-picker-button { border-color:var(--ui-primary);background:var(--ui-lilac); }
.file-picker-control:focus-within .file-picker-button { outline:2px solid var(--ui-focus);outline-offset:3px; }
.file-picker-selection { font-size:12px;color:var(--ui-muted);overflow-wrap:anywhere; }
.file-picker-selection:empty { display:none; }
.file-picker-selection ul { display:flex;flex-wrap:wrap;gap:6px;list-style:none;padding:0;margin:0; }
.file-picker-selection li { display:flex;align-items:center;gap:6px;max-width:100%;padding:2px 3px 2px 9px;border:1px solid var(--ui-line);border-radius:var(--ui-radius);background:var(--ui-background);color:var(--ui-ink); }
.file-picker .file-picker-hint { font-size:11px;font-weight:400;line-height:1.5;color:var(--ui-muted); }
.composer-bottom > .file-picker { flex:1; }

.file-picker-selection li > span { min-width:0;overflow-wrap:anywhere; }
.file-picker-remove { flex:0 0 30px;width:30px;min-height:30px;padding:0;border:0;background:transparent;color:var(--ui-muted);font-size:20px;line-height:1; }
.file-picker-remove:hover { color:#872d21;background:#fce3df; }

.image-preview { width:min(1100px,calc(100vw - 32px));max-height:calc(100dvh - 32px);padding:20px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-surface);color:var(--ui-ink);box-shadow:0 20px 80px #19234b44; }
.image-preview::backdrop { background:#11182bcc; }
.image-preview-heading { display:flex;align-items:center;gap:10px;margin-bottom:16px; }
.image-preview-heading strong { flex:1;min-width:0;overflow-wrap:anywhere;font-size:14px; }
.image-preview > img { display:block;max-width:100%;max-height:calc(100dvh - 190px);width:auto;height:auto;object-fit:contain;margin:auto; }
.image-preview > img[hidden] { display:none; }
.image-preview-status { margin:12px 0 0;font-size:12px;color:var(--ui-muted); }
.image-preview-status:empty { display:none; }
@media(max-width:520px) { .image-preview { padding:12px; }.image-preview-heading { flex-wrap:wrap; }.image-preview-heading strong { flex-basis:100%; } }

.attachment-image-card { display:inline-flex;flex-direction:column;gap:6px;max-width:180px;vertical-align:top; }
.attachment-list a.attachment-image { display:flex;flex-direction:column;width:180px;max-width:100%;padding:0;overflow:hidden;border:1px solid var(--ui-line);border-radius:8px;background:var(--ui-surface);text-decoration:none; }
.attachment-image img { display:block;width:100%;height:100px;object-fit:contain;background:var(--ui-background); }
.attachment-image-caption { display:flex;flex-direction:column;gap:3px;padding:8px 10px;font-size:12px;overflow-wrap:anywhere; }
.attachment-list .attachment-image-caption small { margin:0;font-size:10px;color:var(--ui-muted); }
.attachment-list a.attachment-image:hover { border-color:var(--ui-primary);box-shadow:0 2px 8px #19234b14; }
.attachment-list .attachment-image-card > small { margin:0;font-size:10px;line-height:1.5; }

.file-picker-selection li.file-picker-image { display:grid;grid-template-columns:minmax(0,1fr) 30px;align-items:center;gap:6px;width:170px;padding:0 4px 4px 8px;overflow:hidden; }
.file-picker-image > img { grid-column:1/-1;display:block;width:calc(100% + 12px);height:100px;margin-left:-8px;object-fit:contain;background:var(--ui-surface); }
.file-picker-image > span { font-size:11px; }
.file-picker-selection ul { align-items:flex-start; }

/* Shared sortable table headings. */
.table-sort { display:flex; align-items:center; gap:.45rem; color:inherit; text-decoration:none; padding:.35rem 0; white-space:nowrap; }
.table-sort span { opacity:.45; font-size:1.1em; }
.table-sort:hover, th[aria-sort="ascending"] .table-sort, th[aria-sort="descending"] .table-sort { color:var(--primary, #465aff); }
th[aria-sort="ascending"] .table-sort span, th[aria-sort="descending"] .table-sort span { opacity:1; }
.table-sort:focus-visible { outline:2px solid #465aff; outline-offset:4px; border-radius:3px; }

/* Shared navigation and table affordances across staff and agent screens. */
:is(.pagination,.table-footer) a { display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:6px 12px;border:1px solid var(--ui-line);border-radius:var(--ui-radius);background:var(--ui-surface);text-decoration:none; }
:is(.pagination,.table-footer) a:hover { border-color:var(--ui-primary);background:var(--ui-hover); }
:is(.queue-tabs,.ticket-view-tabs,.view-tabs,.profile-case-tabs,.composer-tabs) > :is(a,button):focus-visible { outline-offset:-3px; }
td.empty-state { border:0;border-radius:0; }
@media(max-width:600px) {
  :is(.pagination,.table-footer) a,.file-picker-remove { min-height:44px; }
  .file-picker-remove { flex-basis:44px;width:44px; }
  .file-picker-selection li.file-picker-image { grid-template-columns:minmax(0,1fr) 44px; }
}

/* Shared surfaces. Feature styles own content/layout; density controls geometry. */
.panel,.card,.ticket-list,.notice,.quiet-state {
  border:1px solid var(--ui-line);
  border-radius:var(--ui-surface-radius,var(--ui-radius-panel));
  background:var(--ui-surface);
}
.panel { --ui-surface-radius:5px;overflow:hidden; }
.card,.ticket-list,.notice { --ui-surface-radius:6px; }
.card { padding:24px; }
.panel-heading {
  display:flex;align-items:center;justify-content:space-between;gap:8px;
  padding:var(--ui-panel-heading-padding,15px 17px);
  border-bottom:1px solid var(--ui-line);
  background:var(--ui-panel-heading-background,transparent);
}
.panel-heading h2 { font-size:var(--ui-panel-heading-font,12px);font-weight:var(--ui-panel-heading-weight,650); }
.panel-heading a { font-size:10px; }
.panel-body { padding:var(--ui-panel-body-padding,17px); }

/* Shared working-form layout. No request state or feature behavior belongs here. */
.editor-form { padding:var(--ui-editor-padding,25px);max-width:840px; }
.editor-form h2 { margin-bottom:var(--ui-editor-heading-gap,20px); }
.editor-form > label { margin:var(--ui-editor-label-gap,16px) 0;gap:var(--ui-editor-label-inner-gap,7px); }
.editor-form > label:first-of-type { margin-top:var(--ui-editor-first-label-margin,0); }
.editor-form .muted { line-height:1.6; }
.form-grid { display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:var(--ui-form-grid-gap,20px);margin:var(--ui-form-grid-margin,22px 0); }
.form-grid > * { min-width:0; }
.form-grid label+label { margin-top:0; }
.form-actions { display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:var(--ui-form-action-gap,16px);margin-top:var(--ui-form-action-margin,24px);padding-top:var(--ui-form-action-padding,20px);border-top:1px solid var(--ui-line); }

/* Technician/admin density is explicit; staff keeps the relaxed foundation. */
.workspace {
  --ui-line:#c9d1e0;--ui-border-strong:#aab5cb;--line:var(--ui-line);
  --ui-radius:5px;--ui-radius-panel:6px;
  --workspace-heading:#e9edf5;--workspace-stripe:#f3f5f9;
}
.workspace {
  --ui-panel-heading-padding:10px 12px;--ui-panel-body-padding:12px;
  --ui-panel-heading-background:var(--workspace-heading);
  --ui-panel-heading-font:13px;--ui-panel-heading-weight:700;
  --ui-empty-padding:24px 16px;
  --ui-alert-padding:10px 12px;--ui-alert-margin:14px;--ui-alert-line-height:1.5;
  --ui-pagination-padding:10px 0;--ui-pagination-margin:10px;--ui-pagination-gap:10px;
}
.workspace :is(.panel,.card,.home-section,.ticket-list,.notice,.quiet-state) { --ui-surface-radius:6px;box-shadow:none; }
.agent-workspace .editor-form {
  --ui-editor-padding:16px;--ui-editor-heading-gap:12px;--ui-editor-label-gap:12px;
  --ui-editor-first-label-margin:12px;--ui-editor-label-inner-gap:4px;
}
.agent-workspace {
  --ui-form-grid-gap:12px 16px;--ui-form-grid-margin:14px 0;
  --ui-form-action-gap:10px;--ui-form-action-margin:16px;--ui-form-action-padding:12px;
}
@media(max-width:800px) { .form-grid { grid-template-columns:1fr; } }
@media(max-width:760px) { .card { padding:20px; } }